Refund Policy

At NanoSmooth.store, we are committed to ensuring your complete satisfaction with every purchase. Please read our refund policy carefully.

30-Day Return Window

We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be unused, in its original condition, and in the original packaging.

Non-Refundable Items

• Items that have been used or damaged by the customer
• Digital products or downloadable items
• Gift cards
• Sale or clearance items (unless defective)

How to Request a Refund

To initiate a return or refund, please contact our support team at support@NanoSmooth.store with:

• Your order number
• Reason for return
• Photos of the item (if damaged or defective)

Refund Processing

Once we receive and inspect your return, we will notify you via email. Approved refunds will be processed within 5–10 business days to your original payment method.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, email us at support@NanoSmooth.store.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service.

Contact Us

If you have any questions about our refund policy, please contact us at support@NanoSmooth.store.